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Shipping &Returns 

​Shipping 

All orders are carefully packed in our small studio and shipped via Israel Post (registered mail) with a tracking number.

  • Shipping Fee: ₪30 (flat rate across Israel)

  • Free Shipping on orders over ₪250

  • Processing Time: Orders are dispatched within 1–3 business days after payment confirmation

  • Estimated Delivery Time: 3–7 business days (depends on Israel Post)

We’ll send your tracking number once your order is on its way!

Returns & Exchanges

We want you to feel happy with every purchase. If you received the wrong item or a defective product, please contact us within 3 days of receiving your order — we’ll be happy to replace or resolve the issue.

Please note: We do not accept returns in the following cases:

  • Used, washed, or opened products

  •  Change of mind or personal preferences (e.g. size or color) after use

If you have any questions about sizing, colors, or how to use our products just click the chat icon below or leave us a message. We’ll get back to you as soon as we can.

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© 2025 NayaLulu — Thoughtful products for everyday life.

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